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Home > All Categories > 8 - Planning Continuous Improvement > CQI Infrastructure supports communication and quality improvements across campus
Innovative practice Title CQI Infrastructure supports communication and quality improvements across campus
1. What this Innovative Practice does and how it works.

The CQI Steering Committee is the umbrella structure responsible for monitoring campus quality initiatives.   The committee is supported by both permanent representatives and those that rotate.   Permanent membership belongs to the Dean of Institutional Planning and Effectiveness, the Director of Institutional Research, the chair of the Assessment Committee, and the Vice President for Education.   Rotating members includes the chairs of all active AQIP Action Project Teams, representatives from active CQIN Project Teams, and leaders from active CQI Process Teams.   Membership will range from nine to twelve or fifteen members, depending upon what processes or projects are studied.

Meetings are held monthly throughout the academic year and during the summer months as needed.   The Steering Committee commissions all cross-functional CQI Process teams and is made aware of any intra-departmental teams that are being considered.   AQIP, CQIN and University System of Ohio activities are reported to the Steering Committee.   Progress reports from these teams are given by the assigned representative and in some instances support from the Steering Committee is requested.

All meeting minutes are posted to the electronic daily Update and to the CQI Webpage.  

2. What motivated us to develop or adopt this Innovative Practice.
The continuous quality improvement infrastructure was developed and deployed in 2001 after the College’s president announced he would be introducing a CQI leadership module.   This led was followed by   our acceptance into AQIP, into CQIN, and our deployment of CQI Process Teams charged to research and recommend improvements in over 70 academic and business processes.   The cross-functional make up of the team was chosen as an indication of our intent to make quality improvement a campus-wide activity that was understood by all employees and students.
3. How long it took us to develop and implement this Innovative Practice.

Considerable discussion supported the need for a campus-wide understanding of our quality journey.   A seven-member team developed the thrust of the infrastructure and the College’s President explained the plan in his annual Fall Address to all employees that year. The final design was deployed during fall semester of the 2001-2002 academic year.   It is reviewed annually.

4. What it cost us to develop and implement this Innovative Practice.

Costs were the man hours necessary for discussion and decision making.  

5. What resistance we faced in developing and implementing this Innovative Practice, and how we reduced or overcome it.

Initial resistance came from those not wanting to change.   Also, some of those in leadership positions not selected for team membership felt their input was more critical than that of team leaders of projects members not holding positions of authority.   In time, as the team membership has rotated, most of these concerns have disappeared.

6. What it costs us to maintain and operate this Innovative Practice, and what it saves us.

Some handout materials are provided to encourage a better understanding of processes and projects.   Otherwise, time of the participating is the only cost.

7. How we measure or check whether this Innovative Practice performs the way we intend it to.

Communication of quality initiatives and the progress reports are distributed across campus through electronic media, the CQI webpage, and report backs in meetings.   Feedback from staff members not directly involved in individual processes support that they are learning of our initiatives and may offer input if desired.   Individuals across campus continue to submit suggestions for improving processes on both sides of the house, and volunteers for service support the idea that our quality teams do get work done. Leadership of the CQI Process Teams is determined by the area the team focuses on and as such, allows opportunities to many staff who would not normally take on such roles.

8. Print or web documents available that provide more detail and explanation about this Innovative Practice.
9. How our organization currently uses this Innovative Practice.

Scheduled meetings provide venues for discussion of quality-related issues and for college-wide quality improvement.

10. Whom one should contact at our institution for more information or help about this Innovative Practice.

Dr. Jane Salisbury

Dean, Institutional Planning and Effectiveness

jsalisbury@edisonohio.edu

937-778-7926

 

Authored by: Dr. Jane Salisbury This innovative practice has been viewed 182 times so far.
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Innovative Practice Number: 94
Created: 2010-05-20 11:06 AM
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